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Common Questions about Vacation Rental Cabins

1-Why is the cleaning fee so low? Do I have to clean?


Our home owners cover the bulk of the cleaning fee in the nightly rental rates.  Our housekeepers are a critical component of our quality assurance program and they professionally clean our vacation rental cabins between every rental. They vacuum, dust, scrub, sanitize and do the laundry after each guest’s departure to ensure your home away from home rental cabin is spotless when you arrive. In addition to standard housekeeping duties, our staff checks and stocks our list of basic amenities and required supplies in each rental cabin. If you desire daily or occasional housekeeping during your rental, we can arrange the service for an extra fee.

2-How will I be sure the property is as advertised? 


We try our best to keep the photos and amenities of each rental cabin updated on our website. If anything has changed, it is usually for the better, like a new flat screen TV or a new bedspread or new towels. We can’t send our photographer out every time the rental owner buys a new decorative pillow. Just trust that if the rental cabin is not the same, it’s been upgraded recently. 

We have a dedicated staff that makes sure each of our vacation rental cabins and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our cabin rentals including a detailed check-list for our cleaners so that standard amenities and required supplies are checked before your arrival. We strive for complete satisfaction from each and every guest. That doesn’t mean that we guarantee everything will be perfect! The smoke alarm might start beeping, or the remote control batteries for the TV or the garage door opener could die, or the person before you might have been watching their vacation pictures or video and put the TV on some weird setting so you can’t get the regular channels. But I can guarantee that if you call us, we will make it right! We also have a high tech expert on call to help you get that TV back to the right setting or get you connected to the internet if you are having problems.

3-What do you stock your properties with? 


All our rental cabins are fully furnished for normal housekeeping in “turn-key” condition. Kitchens are generally equipped with dishes, cookware, flatware, glasses, standard appliances, aluminum foil, plastic wrap,  and basic spices. Every home is owed by a different person, so each home will have different items in the home, but this is generally what we try to have there.  We try for laundry detergent, but that is not guaranteed. We also stock our rental cabins with a starter set of dish soap, bath soap, and toilet paper.

4-Can I do a traditional security deposit instead of the security deposit insurance? 


Well, yes and no.  We have committed to our homeowners that their property will be protected against accidental damage by a guest up to $3,000.  The mandatory security deposit insurance protects the homeowners, and you, the guest, for up to $3,000 of accidental damage.  In extreme circumstances, we may be willing to accept charging $3,000 (plus a 3.5% credit card processing fee) to your credit card prior to your arrival, in lieu of the security deposit insurance.  Of course, if nothing is damaged during your stay, we would refund the $3,000 to your credit card.  It should be noted that the 3.5% charge is more than the cost of the security deposit insurance. 

5-How do I check-in if I arrive to Mountain Lodge Realty, Inc. after office hours? 


No problems!  We understand that many people need to work up until the last minute before their vacation, or they just got off later than they thought.  If we have to be out, or are closing for the day, and you have not arrived yet, we will place your check-in packet in an appropriate place where you can pick it up.  We will let you know exactly where it will be left so there will be no questions.  Don't take too long, though, as the mountains are calling!

6-What is your cancellation policy?  Can I get a refund? 


Please read our "Terms and Conditions" under the "About Us" Tab.  These Terms and Conditions are our vacation rental policies.  They may vary slightly from one home to another, as appropriate or required, but the cancellation policy is the same.

7-I like using my GPS, as I don't have to remember directions.  Does it work in the mountains very well? 


While the location of our office in Blowing Rock, right on a main highway going from Blowing Rock to Boone locates well on Google Maps, MapQuest and GPS units, it will often give the most terrible directions to a given property.  We HIGHLY suggest you DO NOT use your GPS to arrive at your rental property.  We will send you specific directions either directly to the property if it has a lockbox, or from our office.  Use these directions.  Guest who have not abided by this advice have sometimes been taken over an hour out of the way to the correct address, or, worse, taken to a wrong address altogether on the wrong side of the High Country.  Many roads here in the high country don't even exist on Google Maps or GPS.  So, please, don't count on your GPS.

8-Can I have Early Check-In and/or Late Check-Out? 


YES!  While a property cannot offer Late Check-Out AND Early Check-In on a same day turn-over, since the cleaners would not have time to get the house prepared for the next guest, you may select whatever is available at the time of your reservation.  If there has not already been a Early Check-In and/or Late Check-Out that would conflict with your selection, that will be an option when you are making your WEB reservation.  Just select the option, and you will have rights to that additional time at the property.  Of course, while unlikely, if something comes up that doesn't make the house ready for your Early Check-In, you will receive a refund for the fee you paid to get Early Check-In or Late Check-Out.  If you select these options, this allows you to arrive or depart 3 hours different than normal.

8-When is Normal Check-In and Normal Check-Out? 


On most homes, Normal Check-In is 4:00 PM and Normal Check-Out is 11:00 AM.  However, you should look at your reservation, as some homes have a Check-Out at 10:00 AM, especially during the ski season when there are often same day turn overs.  Any unauthorized late check-out is subject to a late check-out fee of $100.